Français

IP Migration Services

Ajilon's IP Migration Services are a mix of assessment, planning, sourcing and implementation services for implementing successful IP based communications projects for your enterprise. The services are available in a range of delivery models, depending on the current state of your enterprise’s IP Services Delivery Readiness.

Integrated Enterprise IP Communications Customer Acquisition and Retention Solutions
This service is a comprehensive sales-to-order process/program that applies unique technologies from Ajilon IP migration partners to acquire and retain new customers, increase ARPU, reduce sales costs, cycle and increase bid-win rates at breakthrough cost levels:

  • IP Benefit Potential Market Segmentation and Clustering segments a Prospective Customer Base into categories of those public and private sector enterprises that will benefit most from IP Communications and "how" they will benefit. These "Benefit-Potential" Segments are "clustered" into categories of prospective customers who will benefit most from a particular IP offering at the lowest cost to service. This helps service providers better focus sales efforts with higher quality leads while optimizing network deployment and resource allocation decisions.
  • Enterprise IP Strategic Sales Support grows enterprise IP services revenues and share of Enterprise IT spending through the deployment of solution selling tools and support processes which focus on realizing the business benefit potential of IP. This will accelerate market size and share growth by proactively awakening latent demand, creating new sales opportunities, increasing IP offering value, differentiation, ARPU and bid-win success rate, while simultaneously reducing sales cycle time and sales costs.
  • IP Benefit Potential Assessments are solution selling tools and processes to rapidly and cost effectively assess an enterprise prospect's state of readiness to adopt Voice over IP and the degree to which it can realize expected benefits. Deliverables include:
    • A Benefit Potential Assessment identifying the areas of the enterprise that can benefit most from IP Communications and how they can benefit.
    • An IP Readiness Evaluation which helps the enterprise understand where they are today with respect to best practices available to them and the gaps that need closing for a successful IP implementation.
    • A Business Case to understand the different service delivery model options available to the enterprise, and the economic benefit potential of IP Communications for each of these service delivery model options. This is the case that managers and stakeholders need to see to support a decision to chose and implement an IP Migration solution.

IP Services Delivery and Management Solution Implementation
Ajilon can implement some or all project components of an IP services delivery initiative including sourcing, design, implementation, operation, service delivery and performance management. Our leading IT staffing capabilities and system design and development methodologies can fulfill any and all of the most challenging aspects of an IP Services implementation, including custom application development and integration.

Ajilon's methodologies and approaches to IP Migration are unique to the industry and embody the best practices available today. We are independent of specific IP vendor technologies but most importantly are supported by a core team of IP Migration Subject Matter Experts (SMEs) through our IP Centre of Excellent Program. Ajilon has over 1,850 specialists delivering Information and Communication Technology (ICT) services across Canada today.

IP MIGRATION PRINCIPLES FOR ENTERPRISES
Ajilon’s IP Migration practice is based upon guiding principles critical for enterprises to understand, if their IP Migration projects are to deliver their expected outcomes:
  1. Voice over IP is a first generation IP Communications solution that will transform the enterprise’s business conduct and better service their customers and employees.
  2. Realizing the business value of IP Communications is a process of MIGRATION to a state of continuous benefit harvesting.
  3. The benefits that enterprises can derive from an IP Migration implementation are primarily a function of an enterprise's current state of IP Readiness and the delivery model with which the enterprise chooses to offer IP services to its users.
  4. The primary motivation for undertaking a VoIP implementation should be to achieve cost efficiencies and service improvement gains to core business services. Telecommunications cost reduction should be a secondary motive for migrating to IP.
  5. Service businesses have the most to gain from IP because of the customer service improvement and service delivery cycle reduction potential of IP.
IP MIGRATION PRINCIPLES FOR SERVICE PROVIDERS
In the same vein Ajilon’s IP Migration practice is based upon guiding principles for service providers and the realization of their Enterprise IP service delivery initiatives:
  1. We are approaching the second phase of IP value realization with a focus on business transaction enablement benefits vs. the telephony cost reduction benefits driving current VoIP implementations.
  2. IP communications, as a business opportunity can be best realized by those organizations that can transform current VoIP hype into a greater share of the Enterprise IT spend.
  3. IP Communications has the potential to “stimulate” enterprise IT spenders and hence grow overall market size of enterprise IT spending.
  4. Acquiring and retaining customers in the next wave of IP spend will require enterprise wide approaches which integrate currently disparate sales, marketing, customer support, service operations and technologies.
  5. IP is at the core of service modernization and transformation. Key to this service transformation is the transformation of the way IP services are sold, offered, delivered and supported.

LIFECYCLE SUPPORT SERVICES TO HELP ENTERPRISES REALIZE THE POTENTIAL OF IP COMMUNICATIONS

 

Back to top